Nothing waits for Monday. Your team walks in already knowing. You win more of the leads you already pay for.
Sue
Pool, a bit of a sea view and change from £150k. Am I dreaming?
Sol y Sal Homes
Not dreaming, that's a clear brief.
If it came to it, which matters more, the pool or the view?
“Not dreaming”A bit of charm, no judgement on the budget.
“Which matters more”Straight to the trade-off, like a good negotiator.
The enquiry lands as an email while your team is out on viewings. Left till Monday, the buyer has usually moved on.
Now every one gets a WhatsApp reply in seconds, in your name, while the listing is still open on their phone.
New enquiry: 2-bed townhouse, Villamartin
Hi, is this one still available? We're hoping to come out in October. Thanks, Sue
Sol y Sal Homes, on WhatsApp
Hi Sue, Sol y Sal Homes here. The 2-bed townhouse in Villamartin you asked about on A Place in the Sun is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?
Sue
That was quick. October, the 14th to the 21st.
Buyers can't always say why a reply feels right. These are the bits they notice.
Sue
It'd be for me and my daughter mostly, she's got two little ones.
Sol y Sal Homes
Lovely, room for the little ones then. Have you got a rough budget in mind?
“Room for the little ones”Heard who's coming. Noted, not grilled.
“Rough budget”On to the next thing, gently.
Sue
Do we need a Spanish bank account?
Sol y Sal Homes
Most people open one, it's the easy way to pay the bills. Are you thinking cash, or with a mortgage?
“Most people open one”The questions your team answers all week.
“Cash, or with a mortgage?”And still asks the next one.
Sue
We're also looking at Mojácar, do you cover that?
Sol y Sal Homes
Mojácar's further than we go, but if you're open to the Mar Menor side the team can put a few together. Shall I ask them?
“Further than we go”Honest about your patch.
“The team can put a few together”Turns a no into a shortlist.
Sue
Is this a bot?
Sol y Sal Homes
Yeah, I'm the AI assistant here, one of the team picks up when you want to see anything. Do you want one of them to message you, or shall I carry on?
“AI assistant”Honest, every time.
“Shall I carry on?”And the conversation carries on.
Every reply from Sol y Sal Homes is real product behaviour. Only the names are made up.
Your best negotiator doesn't fire off a questionnaire. Neither does this.
Dates first. A trip is when the sale happens.
Asked early, so the shortlist is right.
It changes what you'd show them.
Tells you how fast they can move.
Must-haves stop wasted viewings.
And then, when it fits
In one agency's inbox, six in ten portal enquiries were never answered at all. Those are leads you already paid for.
It re-opens each one warmly and makes saying no easy. Buyers still answer weeks later.
Sue enquired on A Place in the Sun back in spring. Nobody got back to her.
Sol y Sal Homes
Hi Sue, Sol y Sal Homes here. A while back you asked us about property in Villamartin on A Place in the Sun, I'm the AI assistant for the team. Still thinking about Spain? No worries if not, just say.
“No worries if not”Easy out, no pressure.
Sue
Still looking, yes. We'd given up on hearing back to be honest.
Sol y Sal Homes
Glad you're still on it. Is Villamartin still the area, or has that moved on a bit?
“Glad you're still on it”Picks up where they left off.
Sue
Villamartin or nearby. We're over in November actually.
Sol y Sal Homes
November's good timing. I'll let Dan know, he'll put a few together for the trip. Have you got a rough budget in mind?
“Put a few together for the trip”An old email becomes a November viewing trip.
Dan is the sales exec at Sol y Sal Homes. In your agency it's whoever you choose. When a buyer's ready, he gets a note like this on WhatsApp, with the whole chat one tap away.
“She'd like a WhatsApp”How she wants to be contacted.
To Dan, from
Sue's ready to view. Villamartin. 2-bed townhouse, up to £200k, cash. Over 14 to 21 Oct, staying in Torrevieja. Holiday home now, maybe retire out later. Wants a communal pool, parking, walkable to a couple of bars. No high-rise. Couldn't do floor plans, it was another agency's listing. She'd like a WhatsApp from you with a few similar ones and viewings that week. Whole chat attached.
Sue and Sol y Sal Homes
The whole chatSol y Sal Homes
Hi Sue, Sol y Sal Homes here. The 2-bed townhouse in Villamartin you asked about on A Place in the Sun is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?
Sue
We're flying out on the 14th of October and staying in Torrevieja until the 21st.
Sol y Sal Homes
Have you got a rough budget in mind?
Sue
Up to £200k. There's one listed around £199k that caught my eye. Do you have floor plans?
Sol y Sal Homes
That one's another agency's advert I'm afraid, so I can't send plans for it. It was showing €229,000, roughly £197k.
Is this for holidays or a full move?
Sue
Holiday home for now. Maybe retire out there later.
Sol y Sal Homes
Are you thinking cash, or with a mortgage?
Sue
Cash, we sold in the UK last month.
Sol y Sal Homes
Lovely, that keeps it simple. Anything that's a must, pool, parking, walk to a supermarket?
Sue
Communal pool, parking, a couple of bars in walking distance. No high-rise.
Could someone WhatsApp me a few like that one? And viewings that week would be great.
Sol y Sal Homes
I'll let Dan know about your 14th to 21st October trip, he'll put a few similar ones together.
“Cash”Your exec picks up already knowing.
Sue
Hi, is the villa in Villamartin still available?
A typical bot
Thank you for contacting us. Please choose an option: SALES, RENTALS, SPEAK TO AN AGENT.
Sol y Sal Homes
Hi Sue, Sol y Sal Homes here. The villa in Villamartin is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?
Sue
Cash, we sold in the UK last month.
A typical bot
Thank you for your interest. Please complete our buyer questionnaire so we can assist you further.
Sol y Sal Homes
Lovely, that keeps it simple. Anything that's a must, pool, parking, walk to a supermarket?
Sue
We'd want to stay under £150k really.
A typical bot
Noted. A member of our team will be in touch shortly. Text STOP to opt out. Sent by an automated system.
Sol y Sal Homes
No problem, I'll note £150k. Are you thinking apartment, or a house with a bit of outside space?
Buyers see your agency and your number. We stay out of sight.
Every chat and every buyer belongs to your agency, not to us.
In the first message, and whenever it's asked. A person is one message away.
A straight chat with the people who build it. Send us one of your listings and we'll show you how it would answer.
One agency per patch, so we'll also tell you whether yours is still free.