Nothing waits for Monday. Your team walks in already knowing. You win more of the leads you pay for.
Sol y Sal Homes, on WhatsApp
Hi Sue, Sol y Sal Homes here. The 3-bed villa in Villamartin you asked about is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?
Sue
We're actually out here till Friday, if that helps.
Sol y Sal Homes
It does, while you're here then. I'll let Dan know now, he'll ring when he's free. Whereabouts are you staying?
“While you're here then”Heard ‘till Friday’. Thought ‘viewing’.
“I'll let Dan know now”Your exec knows before she's flown home.
In one agency's inbox, six in ten portal enquiries were never answered at all.
They land as emails while the team is out on viewings. By Monday the buyer has moved on.
Now each one gets a warm reply in seconds, in your name, while your listing is still open on their phone.
A Place in the Sun
New enquiry from Sue
Villa in Villamartin
Hi Sue, Sol y Sal Homes here. The villa's still up, I'm the AI assistant. Is it for holidays or a full move?
A Place in the Sun
New enquiry from Gary
2-bed in La Zenia
Hi Gary, Sol y Sal Homes here, I'm the AI assistant. Are you thinking apartment, or a house with outside space?
A Place in the Sun
New enquiry from Linda
House in Quesada
Hi Linda, Sol y Sal Homes here. That house is still on, I'm the AI assistant. Have you got a budget in mind?
A Place in the Sun
New enquiry from Paul
Villa in San Miguel
Hi Paul, Sol y Sal Homes here, I'm the AI assistant. Is it just San Miguel, or are you open to nearby?
A Place in the Sun
New enquiry from Karen
Flat in Los Altos
Hi Karen, Sol y Sal Homes here. The flat's still up, I'm the AI assistant. When are you next over?
Oh brilliant. We're over in October, could we see it then?
A buyer asking to view, before Monday.
It listens, asks the right thing next, and turns a no into a shortlist. These are the bits buyers notice.
Sue
It'd be for me and my daughter mostly, she's got two little ones.
Sol y Sal Homes
Lovely, room for the little ones then. Have you got a rough budget in mind?
“Room for the little ones”Heard who's coming. Noted, not grilled.
“Rough budget”On to the next thing, gently.
Sue
Pool, a bit of a sea view and change from £150k. Am I dreaming?
Sol y Sal Homes
Not dreaming, that's a clear brief. If it came to it, which matters more, the pool or the view?
“Not dreaming, that's a clear brief”A bit of charm, no judgement on the budget.
“Which matters more”Straight to the trade-off, like a good negotiator.
Sue
We're also looking at Mojácar, do you cover that?
Sol y Sal Homes
Mojácar's further than we go, but if you're open to the Mar Menor side the team can put a few together. Shall I ask them?
“Further than we go”Honest about your patch.
“The team can put a few together”Turns a no into a shortlist.
Sue
Is this a bot?
Sol y Sal Homes
Yeah, I'm the AI assistant here, one of the team picks up when you want to see anything. Do you want them to message you when they're free, or shall I carry on?
“AI assistant”Honest, every time.
“Shall I carry on?”And the conversation carries on.
Every reply from Sol y Sal Homes is real product behaviour. Only the names are made up.
Your best negotiator doesn't fire off a questionnaire. Neither does this.
Dates first. A trip is when the sale happens.
Asked early, so the shortlist is right.
It changes what you'd show them.
Tells you how fast they can move.
Must-haves stop wasted viewings.
And then, when it fits:
The enquiries nobody got round to are leads you already paid for. It re-opens each one warmly, makes saying no easy, and buyers still answer weeks later.
Sue asked about Villamartin on A Place in the Sun back in spring.
Sol y Sal Homes
Hi Sue, Sol y Sal Homes here. A while back you asked us about property in Villamartin on A Place in the Sun, I'm the AI assistant for the team. Still thinking about Spain? No worries if not, just say.
Sue
Still looking, yes. We'd given up on hearing back to be honest.
Sol y Sal Homes
Glad you're still on it. Is Villamartin still the area, or has that moved on a bit?
Sue
Villamartin or nearby. We're over in November actually.
Sol y Sal Homes
November's good timing. I'll let Dan know, he'll give you a shout when he's free and put a few together for the trip. Have you got a rough budget in mind?
“No worries if not, just say”Easy out, no pressure.
“Glad you're still on it”Picks up where they left off.
“Put a few together for the trip”An old email becomes a November viewing trip.
Dan is the sales exec at Sol y Sal Homes. In your agency it's whoever you choose.
When a buyer's ready, this lands on his phone, written the way a colleague would, with the whole chat underneath. No cold call, no “so what were you looking for again”.
Sol y Sal assistant
To Dan, via
Sue's ready to view.Villamartin. 2-bed townhouse, up to £200k, cash.Over 14 to 21 Oct, staying in Torrevieja.Holiday home now, maybe retire out later.Wants a communal pool, parking, walkable to a couple of bars. No high-rise.Couldn't do floor plans, it was another agency's listing.She'd like a WhatsApp from you with a few similar ones and viewings that week.Full chat below.
Chat with SueA Place in the Sun
Sol y Sal Homes
Hi Sue, Sol y Sal Homes here. The 2-bed townhouse in Villamartin you asked about on A Place in the Sun is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?
Sue
We're flying out on the 14th of October and staying in Torrevieja until the 21st.
I'll let Dan know about your 14th to 21st October trip, he'll give you a shout when he's free and put a few similar ones together. Is this for holidays or a full move?
Holidays for now. Maybe retire out there later.
Lovely. Have you got a rough budget in mind?
Up to £200k. There's one listed around £199k that caught my eye. Do you have floor plans?
That one's another agency's advert I'm afraid, so I can't send plans for it. It was showing €229,000, roughly £197k.
Are you thinking cash, or with a mortgage?
Cash, we sold in the UK last month.
Lovely, that keeps it simple. Anything that's a must, pool, parking, walk to a supermarket?
Communal pool, parking, and walkable to a couple of bars. No high-rise.
Would you rather Dan messages or rings?
A WhatsApp with a few similar ones would be great. And viewings that week.
“Cash”Your exec picks up already knowing.
“She'd like a WhatsApp”How she wants to be contacted.
Sue
Hi, is the villa in Villamartin still available?
A typical bot
Thank you for contacting us. Please choose an option: SALES, RENTALS, SPEAK TO AN AGENT.
Sol y Sal Homes
Hi Sue, Sol y Sal Homes here. The villa in Villamartin is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?
Sue
Cash, we sold in the UK last month.
A typical bot
Thank you for your interest. Please complete our buyer questionnaire so we can assist you further.
Sol y Sal Homes
Lovely, that keeps it simple. Anything that's a must, pool, parking, walk to a supermarket?
Sue
We'd want to stay under £150k really.
A typical bot
Noted. A member of our team will be in touch shortly. Text STOP to opt out. Sent by an automated system.
Sol y Sal Homes
No problem, I'll note £150k. Are you thinking apartment, or a house with a bit of outside space?
Buyers see your agency and your number. We stay out of sight.
Every chat and every buyer belongs to your agency, not to us.
In the first message, and whenever it's asked. A person is one message away.
A straight chat with the people who build it. Send us one of your listings and we'll show you how it would answer.
One agency per patch, so we'll also tell you whether yours is still free.