Nothing waits for Monday. Your team walks in already knowing, and you win more of the leads you already pay for.
Sue
We're flying out 14th to 21st October, staying in Torrevieja. After a 2-bed with a pool. My sister's coming to help me choose.
Sol y Sal Homes
Lovely, a second pair of eyes helps. I'll let Dan know you're over 14th to 21st October, he'll give you a shout when he's free and sort a few with a pool for that week. Is this a holiday place or a full move?
Dan is the agency's sales exec. More on him below.
“A second pair of eyes helps”Noticed the sister. Didn't make a thing of it.
“Sort a few with a pool”Straight into viewings.
“Holiday place or a full move?”Asked the one thing it didn't know.
In one agency's inbox, six in ten portal enquiries were never answered at all. The team was out on viewings and the email waited.
Now every one gets a reply, on WhatsApp, in your name, before the buyer has moved on.
BeforeEnquiries from A Place in the Sun. Six never heard back.
AfterEvery one answered in seconds, on WhatsApp.
Buyers can't always say why a reply feels right. These are the bits they notice.
Sue
Do we need a Spanish bank account?
Sol y Sal Homes
Most people open one, a lender will want it and it's the easy way to pay the bills, your lawyer will say when. Are you thinking cash, or with a mortgage?
“Most people open one”The questions your team answers every week.
“Cash, or with a mortgage?”And still asks the next one.
Sue
Pool, a bit of a sea view and change from £150k. Am I dreaming?
Sol y Sal Homes
Not dreaming, that's a clear brief. If it came to it, which matters more, the pool or the view?
“Not dreaming, that's a clear brief”A bit of charm, no judgement on the budget.
“Which matters more”Straight to the trade-off, like a good negotiator.
Sue
We're also looking at Mojácar, do you cover that?
Sol y Sal Homes
Mojácar's further than we go, but if you're open to the Mar Menor side the team can put a few together. Shall I ask them?
“Further than we go”Honest about your patch.
“The team can put a few together”Turns a no into a shortlist.
Sue
Is this a bot?
Sol y Sal Homes
Yeah, I'm the AI assistant here, one of the team picks up when you want to see anything. Do you want them to message you when they're free, or shall I carry on?
“AI assistant”Honest, every time.
“Shall I carry on?”And the conversation carries on.
Every reply from Sol y Sal Homes is real product behaviour. Only the names are made up.
Your best negotiator doesn't fire off a questionnaire. Neither does this.
Dates first. A trip is when the sale happens.
Asked early, so the shortlist is right.
It changes what you'd show them.
Tells you how fast they can move.
Must-haves stop wasted viewings.
The enquiries nobody got round to are leads you already paid for. It re-opens each one warmly, picks up where the buyer left off, and buyers still answer weeks later.
Sue asked about Villamartin back in spring. Nobody got back to her.
Sol y Sal Homes
Hi Sue, Sol y Sal Homes here. A while back you asked us about property in Villamartin on A Place in the Sun, I'm the AI assistant for the team. Still thinking about Spain? No worries if not, just say.
Sue
Still looking, yes. We'd given up on hearing back to be honest.
Glad you're still on it. Is Villamartin still the area, or has that moved on a bit?
Villamartin or nearby. We're over in November actually.
November's good timing. I'll let Dan know, he'll give you a shout when he's free and put a few together for the trip. Have you got a rough budget in mind?
“No worries if not, just say”Easy out, no pressure.
“Glad you're still on it”Picks up where they left off.
“Put a few together for the trip”An old email becomes a November viewing trip.
Dan is the sales exec at Sol y Sal Homes. In your agency it's whoever you choose. When a buyer's ready, he gets a note like this on WhatsApp, with the whole chat underneath. No cold call, no “so what were you looking for again”.
“Cash”Your exec picks up already knowing.
To Dan, from
Sue's ready to view. Villamartin. 2-bed townhouse, up to £200k, cash. Over 14 to 21 Oct, staying in Torrevieja. Holiday home now, maybe retire out later. Wants a communal pool, parking, walkable to a couple of bars. No high‑rise. Couldn't do floor plans, it was another agency's listing. She'd like a WhatsApp from you with a few similar ones and viewings that week. Full chat below.
“She'd like a WhatsApp”How she wants to be contacted.
The chat with Sue 12 messages
Sol y Sal Homes
Hi Sue, Sol y Sal Homes here. The 2-bed townhouse in Villamartin you asked about on A Place in the Sun is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?
Sue
We're flying out 14th to 21st October, staying in Torrevieja.
That's good timing. Have you got a rough budget in mind?
Up to £200k. Cash, we sold in the UK last month.
That keeps it simple. Is this a holiday place or a full move?
Holiday home for now. Maybe retire out later.
Anything that's a must, pool, parking, walk to a supermarket?
Communal pool, parking, walkable to a couple of bars. No high‑rise. There's one listed around £199k that caught my eye, do you have floor plans?
That one's another agency's advert I'm afraid, so I can't send plans for it. It was showing €229,000, roughly £197k.
Would you like the team to send a few similar ones?
Yes please. A WhatsApp is easiest, and viewings that week if we can.
I'll let Dan know about your 14th to 21st October trip, he'll give you a shout when he's free and put a few similar ones together.
Sue
Hi, is the villa in Villamartin still available?
A typical bot
Thank you for contacting us. Please choose an option: SALES, RENTALS, SPEAK TO AN AGENT.
Sol y Sal Homes
Hi Sue, Sol y Sal Homes here. The villa in Villamartin is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?
Sue
Cash, we sold in the UK last month.
A typical bot
Thank you for your interest. Please complete our buyer questionnaire so we can assist you further.
Sol y Sal Homes
Lovely, that keeps it simple. Anything that's a must, pool, parking, walk to a supermarket?
Sue
We'd want to stay under £150k really.
A typical bot
Noted. A member of our team will be in touch shortly. Text STOP to opt out. Sent by an automated system.
Sol y Sal Homes
No problem, I'll note £150k. Are you thinking apartment, or a house with a bit of outside space?
Buyers see your agency and your number. We stay out of sight.
Every chat and every buyer belongs to your agency, not to us.
In the first message, and whenever it's asked. A person is one message away.
A straight chat with the people who build it. Send us one of your listings and we'll show you how it would answer.
One agency per patch, so we'll also tell you whether yours is still free.