Every enquiry answered in seconds, in your agency's name.

Every portal lead you pay for, answered and qualified on WhatsApp. Your team picks up already knowing the buyer.

In one agency's inbox, six in ten portal enquiries were never answered at all. Those are buyers you had already paid for.

It spotted the dates.

Sue

We're flying out on the 14th of October and staying in Torrevieja until the 21st.

Sol y Sal Homes

I'll let Dan know about your 14th to 21st October trip, he'll give you a shout when he's free and put a few similar ones together. Is this for holidays or a full move?

Caught the dates, no form needed.

One question at a time. The right one.

It opens with your name.

New enquiry, by email from A Place in the Sun

From Sue: Is the 3‑bed villa in Villamartin still available?

Sol y Sal Homes, first message on WhatsApp

Hi Sue, Sol y Sal Homes here. The 3‑bed villa in Villamartin you asked about on A Place in the Sun is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?

Your name, your number.

The question that matters.

It's straight with buyers.

Sue

There's one listed around £199k that caught my eye. Do you have floor plans?

Sol y Sal Homes

That one's another agency's advert I'm afraid, so I can't send plans for it. It was showing €229,000, roughly £197k.

Doesn't bluff. Buyers notice.

Euros and pounds, the way people say it.

It says what it is.

Sue

Is this a bot?

Sol y Sal Homes

Yeah, I'm the AI assistant here, one of the team picks up when you want to see anything. Do you want them to message you when they're free, or shall I carry on?

Honest, every time.

And the conversation carries on.

It knows your patch.

Sue

We're also looking at Mojácar, do you cover that?

Sol y Sal Homes

Mojácar's a bit outside our patch, we're Costa Blanca South and the Murcia side. If you're open to nearby, the team can send a few over. When are you next out?

Never pretends to cover a town.

Still turns it into a viewing.

So it works the backlog too.

The enquiries nobody got round to get a warm re-open, and buyers still answer a friendly one weeks later.

Old enquiry from A Place in the Sun, never answered

From Sue: Interested in the 3‑bed villa in Villamartin, please send more details.

Sol y Sal Homes, on WhatsApp

Hi Sue, Sol y Sal Homes here, sorry we've been slow. The 3‑bed villa in Villamartin you asked about on A Place in the Sun is still up on the site, I'm the AI assistant checking it hasn't gone. Still looking? Just say if not.

Sue

Still looking, yes. We're out in October.

Old enquiries, re-opened without the cringe.

Easy out, no pressure.

It asks what your best negotiator would ask, in the same order.

One thing at a time, never a questionnaire. Here's the order, and why a good agent asks it that way.

  1. When are you next over?

    Dates first. A trip is when the sale happens, so everything else gets planned around it.

  2. What budget are you working to?

    Early, so the shortlist is right before anyone books a viewing.

  3. Is this for holidays or a full move?

    It changes what you'd show them, and where.

  4. Cash, or will you be borrowing?

    It tells you how fast they can move.

  5. Anything that's a must?

    Pool, parking, a walk to the shops. Knowing this stops the wasted viewings.

It never asks what the enquiry already told it. And when a buyer mentions their sister is coming too, or that they've gone off high‑rise, it simply makes a note.

Your team gets the whole story in one message.

When a buyer's ready, a note like this lands on your sales exec's WhatsApp. No cold call, no “so what were you looking for again”.

On Dan's WhatsApp

Your exec picks up already knowing.

Even how she wants to be contacted.

No menus. No scripts. No footers.

Same buyer, same message. One of these sounds like your best person.

Sue

Cash, we sold in the UK last month.

The usual bot

Dear valued customer, thank you for your message. Please choose an option below. Book a viewingSee pricesTalk to an agent This is an automated message. Replies to this number are not monitored.

A script.

A menu.

A footer.

Yours

Lovely, that keeps it simple. Anything that's a must, pool, parking, walk to a supermarket?

Warm, not gushing.

Straight on to what matters.

What stays yours

Your agency's name is the sender, on your own number.

Your enquiries and your data stay yours.

It tells buyers it's an AI, and a person is one message away.

Fifteen minutes. You play the buyer.

Message it the way your buyers do. Ask the awkward ones: is this a bot, do you cover Mojácar, can I see plans for the one on the other site. Then read the note your team would get.

We work with one agency per patch, so if yours is still free, we'd like it to be you.

Speak soon,

The team behind

P.S. It picks up A Place in the Sun enquiries today, with Rightmove Overseas and Kyero next.

Pencil us in.

Three things and we'll sort a time.

We need a name to ask for.
Which agency are you with?
Add the number you use for WhatsApp.

We'll message you there to find a time.

Thanks. We'll message you on WhatsApp to find a time that suits.