It reads the room.
Sue
Cash, we sold in the UK last month.
Sol y Sal Homes
Lovely, that keeps it simple. Anything that's a must, pool, parking, walk to a supermarket?
- Warm, not gushing.
- Straight on to what matters.
Every portal enquiry, answered in seconds.
On WhatsApp, in your name, sounding like your best person. Nothing waits for Monday, and you win more of the leads you already pay for.
Sue
We're flying out on the 14th of October and staying in Torrevieja until the 21st.
Sol y Sal Homes
I'll let Dan know about your 14th to 21st October trip, he'll give you a shout when he's free and put a few similar ones together. Is this for holidays or a full move?
- Caught the dates, no form needed.
- One question at a time. The right one.
It sounds like your best person on a good day.
Quick, warm and specific, every time, day or night. The marked bits are the ones we'd point out if we were sat next to you with a coffee.
It doesn't bluff.
Sue
There's one listed around £199k that caught my eye. Do you have floor plans?
Sol y Sal Homes
That one's another agency's advert I'm afraid, so I can't send plans for it. It was showing €229,000, roughly £197k.
- Doesn't bluff. Buyers notice.
- Euros and pounds, the way people say it.
It says what it is.
Sue
Is this a bot?
Sol y Sal Homes
Yeah, I'm the AI assistant here, one of the team picks up when you want to see anything. Do you want them to message you when they're free, or shall I carry on?
- Honest, every time.
- And the conversation carries on.
It knows your patch.
Sue
We're also looking at Mojácar, do you cover that?
Sol y Sal Homes
Mojácar's a bit outside our patch, we're Costa Blanca South and the Murcia side. If you're open to nearby, the team can send a few over. When are you next out?
- Never pretends to cover a town.
- Still turns it into a viewing.
In the order a good negotiator would ask.
It fills in the picture one question at a time, the way your best person does, without it ever feeling like a form.
It never asks what the enquiry already told it. And it notices what buyers mention without being asked: who's coming out with them, what they've already ruled out.
When are they next over?
The trip is when the sale happens. Your team plans viewings around it.
What's the budget?
Asked early, so the shortlist is right the first time.
A holiday home, or a move?
It changes what's worth showing them.
Cash, or a mortgage?
It tells you how fast they can move.
What's a must?
Must-haves stop wasted viewings before they're booked.
Your exec walks in already knowing.
When a buyer's ready, a short WhatsApp lands with the right person on your team, written the way a colleague would. The full chat sits underneath.
No cold calls. No ‘so what were you looking for again’.
Sol y Sal assistantto Dan, on WhatsApp
Sue, ready to view. Villamartin. Flying 14 to 21 Oct, staying in Torrevieja. After a 2-bed townhouse up to £200k, cash, holiday home now and maybe retire out later. Must-haves: communal pool, parking, walkable to a couple of bars, no high-rise. Couldn't do floor plans, it was another agency's listing. She'd like a WhatsApp from you with a few similar ones and viewings that week. Full chat below. Full chat with Sue
- Your exec picks up already knowing.
- How she wants to be contacted.
So it works the backlog too.
Sue's enquiry, still sitting in the inbox: 3-bed villa, Villamartin, via A Place in the Sun.
Sol y Sal Homes
Hi Sue, Sol y Sal Homes here, sorry we've been slow. The 3-bed villa in Villamartin you asked about on A Place in the Sun is still up on the site, I'm the AI assistant checking it hasn't gone. Still looking? Just say if not.
- Re-opened without the cringe.
- Easy out, no pressure.
In one agency's inbox, six in ten portal enquiries were never answered at all.
They're not dead leads. Buyers still answer a friendly re-open long after they first asked, and those are leads you've already paid for.
What doesn't change
Your name is the sender.
Every message goes out from your agency, on your WhatsApp number.
Your data stays yours.
The chats and the leads belong to your agency. Leave, and they leave with you.
It says it's an AI. A person is one message away.
It says so in the first message. The law asks for it, we'd do it anyway.
Book a 15-minute call.
We'll show it answering your own portal enquiries. One agency per patch, so it's worth asking early.