Book a 15-minute call

WhatsApp assistant for estate agencies selling Spanish property to UK buyers.

Every portal lead answered in seconds.

On WhatsApp, in your agency's name, and qualified before anyone on your team touches it.

Book a 15-minute call Read a real conversation
The first message. Sent from your number, seconds after the enquiry lands.
Hi Mark, Sol y Sal Homes here. The 3-bed villa in Villamartin you asked about on A Place in the Sun is still up on the site, I'm the AI assistant checking it hasn't gone. When are you next over?

Never contacted. One agency, 2,071 portal leads.

61%

In one agency's sample of 2,071 portal leads, 61% were never contacted at all. Not a slow reply. No reply.

Said they'd buy within 0 to 3 months925That many leads in the same sample told the portal they were ready to buy soon.

After eight, the office is shut. The lead isn't.

Portal enquiries arrive as email. The ones that land after 20:00 or at the weekend sit in an inbox until somebody gets to them. By then the buyer is on the next agency's listing. How fast you reply is the lever.

What they enquire about£152kMedian listing enquired about, same sample.
Still worth a message18 to 35 daysBuyers still reply to a casual re-open weeks later.

The email lands. The buyer gets a WhatsApp.

From your WhatsApp business name and your number, seconds later. SMS if WhatsApp won't go through.

A Place in the Sun today. Rightmove Overseas, Kyero and Idealista next.

  1. Re-engage.

    Opens the conversation while the buyer is still on the portal, and re-opens the old leads nobody got to.

  2. Answer.

    The usual questions, from what you've told it. Anything it doesn't know goes on the sheet for your team.

  3. Qualify.

    When they're next over, budget, holiday home or move, cash or mortgage, who's coming. One question a turn.

  4. Hand off.

    A noted lead to a named person at your agency, on WhatsApp. Your person takes it from there.

18/24

Blind panel. Taken for a human: old voice 0/24, this voice 18/24.

It texts like someone at your agency.

Short messages, one question at a time, no menus. Most readers couldn't tell it from a person on your team.

AI,disclosed.

Said once, in the first message, inside a question. Then it gets on with the job: the trip, the budget, the must-haves. Nobody is misled about who they're talking to.

WhatsApp, Sol y Sal Homes and SueSimulated, real product output
Sol y Sal Homes

Hi Sue, Sol y Sal Homes here, estate agents on the Costa Blanca. We were passed your A Place in the Sun enquiries around Villamartin, I'm the AI assistant for the team. When are you next over? Just say if you'd rather I didn't message.

The disclosure. One clause, flowing into a question.

Sue

Hello! WhatsApp is easiest for us. We're flying out on the 14th of October and staying in Torrevieja until the 21st. We're after a 2-bed townhouse, there's one listed around £199k that caught my eye. Do you have floor plans?

Sol y Sal Homes

That one's another agency's advert I'm afraid, so I can't send plans for it. It was showing €229,000, roughly £197k.

I'll let Dan know about your 14th to 21st October trip, he'll give you a shout and put a few similar ones together. Is this for holidays or a full move?

The human is named from the hand-off line on. No promise about when he'll reply.

Sue

Holidays for now, maybe permanent when we retire. Cash, we sold in the UK last month.

Sol y Sal Homes

Lovely, that keeps it simple. Anything that's a must, pool, parking, walk to a supermarket?

Sue

Communal pool is fine, parking yes, and walkable to a couple of bars. No high-rise.

Sol y Sal Homes

Noted for Dan. Would you rather he messages here or rings?

What Dan gets.

A lead sheet on WhatsApp, the moment the buyer is ready for a person. Read it in the car park between viewings.

Book a 15-minute call
Hand-off: dated trip, 14 to 21 OctHeat: hot
Enquired about
2-bed townhouse, Villamartin, €229,000 (another agency's listing, now off the portal)
Trip
14 to 21 Oct, staying Torrevieja
Budget
£200k max, firm
Purpose
Holiday now, retire later
Finance
Cash
Must-haves
Communal pool, parking, walk to bars, no high-rise
Didn't get
Exact areas beyond Villamartin
Couldn't answer
Floor plans (third-party listing)
First move
Message on WhatsApp with 3 or 4 similar townhouses, offer viewings in the trip week

Full transcript follows.

What won't do.

The rules are written into it, and checked on every message before it goes.

“That's outside our patch.”

What it says when a buyer names a town you don't cover. It won't pretend to know an area you don't sell in.
  • No menus.Nobody gets a list of numbers to press.
  • No scripts.It answers what the buyer actually asked, one question back at a time.
  • No "Reply STOP" footers.Not on WhatsApp. It asks in plain words if they'd rather not hear from you.
  • No made-up facts.Never states availability, fees, distances or prices you haven't given it.
  • No comment on their money.It asks about budget and finance. It never passes a verdict on either.
  • No side pitches.Your listings and your team. Nothing else gets sold.

Sent in your name.Nobody else in your patch.

A pilot is running now with one agency on the Costa Blanca.

  1. You are the sender.

    Your own WhatsApp business name, your own number. Buyers never see ours.

  2. You own the data.

    You are the controller. is the processor.

  3. AI disclosed in the first message.

    Article 50 of the EU AI Act applies from 2 August 2026. The disclosure is in every first message it sends.

  4. A human on request. Every time.

    If a buyer asks for a person, the lead goes to your team there and then.

  5. One agency per patch.

    We don't work for your competitor down the road, and leads are never shared between agencies.

Book a 15-minute call.

We'll show you a conversation and the sheet your team would get, and answer whatever you want to ask. No slides.

We'll message you to pick a time.