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Saturday night. The office is closed. First WhatsApp sent, 14 seconds after the enquiry

Every portal lead answered in seconds. On WhatsApp, in your name.

Qualified before anyone on your team touches it, then handed to your person with notes.

Book a 15-minute call Read a real conversation

  1. Enquiry lands in the office inbox. 2-bed townhouse, Villamartin, via A Place in the Sun. Nobody is there to read it.

  2. First WhatsApp goes out, from Sol y Sal Homes, not from us.

    Hi Sue, Sol y Sal Homes here. We were passed your A Place in the Sun enquiries around Villamartin, I'm the AI assistant for the team. When are you next over?

  3. Sue replies. Flying out 14 to 21 October, after a 2-bed townhouse.

  4. Lead sheet sent to Dan on WhatsApp. He takes it from there.

Portal leads arrive as email. Then everyone goes home.

Enquiries pile up after 20:00 and at weekends, when nobody's there to ring. By Monday they've gone cold. How fast you reply is the one lever you fully control. This is what one agency's portal inbox looked like.

61%

of portal leads were never contacted at all.

925

said they wanted to buy within 0 to 3 months.

£152k

median price of the listing they enquired about.

18-35d

later, buyers still reply to a casual re-open.

Sample: 2,071 portal leads from one agency.

So it works the backlog too.

Old enquiries get a short, honest re-open from your agency. No pressure, and an easy way out.

Hi Sue, Sol y Sal Homes here, sorry we've been slow. The 2-bed townhouse in Villamartin you asked about on A Place in the Sun is still up on the site, I'm the AI assistant checking it hasn't gone. Still looking? Just say if not.

21:07:16 to 21:14:05

Read a real conversation.

Short messages, one question at a time, like someone at your office texting. It re-engages, answers what it can, qualifies, and hands over.

Old scripted voice0/24
This voice18/24
Times a blind panel of 24 readers took it for a person.
WhatsApp, Sol y Sal Homes and SueSimulation output, names changed
  1. Sol y Sal Hi Sue, Sol y Sal Homes here, estate agents on the Costa Blanca. We were passed your A Place in the Sun enquiries around Villamartin, I'm the AI assistant for the team. When are you next over? Just say if you'd rather I didn't message. RE-ENGAGEYour agency is the sender. AI said once, flowing into a question.
  2. Sue Hello! WhatsApp is easiest for us. We're flying out on the 14th of October and staying in Torrevieja until the 21st. We're after a 2-bed townhouse, there's one listed around £199k that caught my eye. Do you have floor plans?
  3. Sol y Sal That one's another agency's advert I'm afraid, so I can't send plans for it. It was showing €229,000, roughly £197k.I'll let Dan know about your 14th to 21st October trip so he can put a few similar ones together. Is this for holidays or a full move? ANSWERStraight about what it doesn't hold. Euros first, then pounds.HAND-OFF LINEYour person is named from here on. No promise about when.
  4. Sue Holidays for now, maybe permanent when we retire. Cash, we sold in the UK last month.
  5. Sol y Sal Lovely, that keeps it simple. Anything that's a must, pool, parking, walk to a supermarket? QUALIFYPurpose and finance noted, no opinion on either. One question, last.
  6. Sue Communal pool is fine, parking yes, and walkable to a couple of bars. No high-rise.
  7. Sol y Sal Noted for Dan. Would you rather he messages here or rings? QUALIFYHow your person should make contact.
  8. System Lead sheet sent to Dan on WhatsApp HAND OFFThe human takes over.

Real product output from a simulation. Agency, buyer and agent names are invented.

21:14:05

Dan gets the lead already noted.

One WhatsApp message to the person you choose. Why it's being handed over, how hot it is, what they asked about, trip dates, budget, purpose, finance, must-haves, what it couldn't answer and a suggested first move.

The full transcript sits underneath. Your person rings or messages knowing everything the buyer already said, so the buyer never repeats themselves.

To Dan, WhatsAppSat 21:14

HAND-OFF: dated trip (14 to 21 Oct) heat: hot

Enquired about
2-bed townhouse, Villamartin, €229,000 (another agency's listing, now off the portal)
Trip
14 to 21 Oct, staying Torrevieja
Budget
£200k max, firm
Purpose
Holiday now, retire later
Finance
Cash
Must-haves
Communal pool, parking, walk to bars, no high-rise
Didn't get
Exact areas beyond Villamartin
Couldn't answer
Floor plans (third-party listing)
First moveMessage on WhatsApp with 3 or 4 similar townhouses, offer viewings in the trip week

[full transcript follows]

Half the job is what it won't say.

These are lines a lazy bot sends every night. It is built never to send them.

  • 21:07:16 not sent“Press 1 for viewings, 2 for a valuation.”

    No menus, no scripts. It talks like a person at your office would.

  • 21:07:16 not sent“Text STOP to opt out.”

    No footers on WhatsApp. The first message says, in plain words, it will stop if asked.

  • 21:10:02 not sent“Yes, that one's still available.”

    Never states availability, fees, distances or prices it wasn't given.

  • 21:11:48 not sent“On that budget you might struggle.”

    Never talks about the buyer's money. It writes it down for your person.

  • 21:13:25 not sent“Have you thought about our other services?”

    Never pitches anything else. It's there for your listings and nothing more.

  • 21:10:02 not sent“Dan will get back to you within the hour.”

    Never promises when your team will reply. You set your own pace.

  • 22:41:05 not sent“We have lovely places in Ibiza too.”

    Never pretends to cover a town you don't.

  • 22:41:05 sent insteadThat's outside our patch.

    What it says instead, plainly, when a buyer names a town you don't cover.

The small print, up front.

Spec sheet

Whose name is on it

Sender
Your agency.Your WhatsApp business name, your number. Buyers never see ours.
Data
Yours.You are the controller, we are the processor.
Patch
One agency per patch.Leads are never shared between agencies.

What the buyer is told

Disclosure
AI, in the first message.One clause that flows into a question. No small print.EU AI Act Art. 50 applies from 2 Aug 2026
Human
On request, every time.Ask for a person and the lead goes straight to one.

Running now with one agency on the Costa Blanca.

Book a 15-minute call

Book a 15-minute call

Fifteen minutes. We'll walk you through a night like this one and you'll know whether it fits your office. No pitch deck.

One agency per patch, so we ask.